bpo management system Essay Example for Free

bpo management system Essay 1. Introduction 1.1 Purpose This document describes the high level design for the CHART/EORS Intranet Mapping Application and the CHART Internet Mapping Application. The purpose of this design is to show the high-level technical approach to meeting the requirements defined in system requirements specification. This serves to identify the architecture of the system and high-level interactions between major system components. 1.2 Objectives Identify and describe the software architecture for the system. Provide  high-level approaches to various technical challenges. Provide a guide for future development efforts, such as detailed design and coding. 1.3 Scope This high level design encompasses the approach for meeting the requirements as defined in the documents CHART/EORS Intranet Mapping System Requirement Specification and CHART Internet Mapping System Requirement Specification. 2. System Architecture 2.1 Overview The following diagram shows the system architecture used by CHART mapping applications.  The system design utilizes web based multi-tier system architecture. The data storage is managed at the data tier by the databases. The main business logics are hosted in the two applications in the web server. Because mapping is an area that there are many requirements related to client side interactions with the graphic content of the application, application logics are partitioned based on the most appropriate location to execute them. Some are located on the client browsers to provide instantaneous feedback to the user. The general system operation flow involves the following: 1. Data updates from various sources such as the CHART II CORBA events, EORS data inputs, device and event editing modules are stored in the databases. 2. When a mapping application receives a mapping request, it sends the image map generation request to the ArcIMS map server. The ArcIMS server retrieves the map data from the databases and creates a rendering of the map and saves it as a raster image file. The mapping application generates HTML pages embedded with the image and sends it to the browser client. 3. For the CHART Intranet mapping client, the application also generates the dynamic content in VML format, which encodes the device and event information in vector format. This enables the application to update the dynamic data without having to reload the whole map image. This avoids the heavy load on the map server when the application scales up. 4. When the images and VML  data arrives at the client browser, the client displays the map to the user. The user can interact with this data on the client. 2.2 SQL Server and ArcSDE ArcSDE from ESRI allows managing of geographic information in commercial databases such as SQL Server, Oracle, DB2 and Informix. ArcSDE provides functionalities to efficiently store and retrieve spatial information using spatial indexing mechanisms. ArcSDE provides a set of API and administrative utilities that help manage the spatial data storage. For the CHART mapping systems, the combination of ArcSDE and SQL Server manages the spatial information in the relational database. ArcSDE adds spatial functionalities without disrupting standard SQL database capabilities. 2.3 Map Server (ArcIMS) ArcIMS includes a few components that will play important roles in the CHART mapping application. The workhorse component that processes the data and generates maps is the spatial server. Managing the spatial servers is the ArcIMS Application Server, which monitors each spatial server’s activity and brokers map requests to the least busy spatial server. The detailed interaction of a map request is as the following: When the ASP.Net page receives a map request, it parses it and uses the ActiveX Connector object model to construct a map request. The connector then sends the map request in ArcXML format to the Application Server. The Application Server then finds the least busy spatial server and forwards the map request to it. The spatial server performs the query against the ArcSDE database, retrieves the data and renders them into a raster image file. The location of the file is then sent back to the connector and the ASP.Net page writes it back to the client as HTML page with the image embedded in it. 2.4 Web Server (IIS) .Net Framework and ASP.Net The web server hosts and publishes content to the client browser. In the case of the CHART mapping applications, most of the content is dynamic content generated by ASP.Net modules. When IIS recognizes a page being an ASP.Net module (an aspx extension), it passes the request to the .Net Framework to load the module and handle the request. The ASP.Net pages are then loaded into memory and executed. The .Net Framework provides many utilities such as garbage collection, tracing, just-in-time compilation that manages the execution of ASP.Net modules. The ASP.Net page modules are where the CHART mapping application logic is coded. The web server also provides security via the Secured Socket Layer (SSL), allowing interactions between the user’s browser and the web server to be encrypted when necessary. 2.5 Security 2.5.1 Network Level Security Network layer security will be managed by the network security configurations like firewall and RSA secure ID. 2.5.2 Secured Socket Layer (SSL) MDOT has a certificate server to provide digital certificates for the SSL configuration. The server name must remain consistent with the certificate. All links shall use the same server name, otherwise, if the server is referred using an IP address or a local server name, etc., the user will see an alert indicating the certificate is in-consistent with the resource. IIS supports the configuration of one folder in the web application requiring SSL while other portion does not. The session information remains consistent between SSL portion of the web site and the non-SSL portion. 2.5.3 Enterprise User Enters Read-Only View Many of the CHART mapping functionalities are for display and reviewing data, i.e. a read-only view. The design allows enterprise viewers and CHART users to access the read-only portion of the web site without having to input user name and password. This also enables CHART users to reach the viewing area without having to enter their login information again. When system receives a user request to enter the secured area, the system checks whether the current session has been authenticated. If not, system displays login screen. The user shall enter their CHART user name and password. Upon receipt of the user name and password, the system checks it  against the CHART II database’s user tables. If they are authenticated, the system stores the user information in the session. The session will be managed in the server until the configured timeout expires. All subsequent requests from the same user session will inherit the same authorization information for the user. 2.5.4 CHART User Enters Editing Area Other applications, like future versions of CHART II and CHART Lite, can launch the map editing URL via the HTTPS protocol. The user name and password can be sent via https request. The system verifies their authentication information against the CHART II user database using an OLEDB/ODBC connection. If the authentication information is correct, the system will store this information in the session. The user will be redirected to the map page. If the authentication is rejected, the user request will be redirected to the login screen to reenter the authentication information. Associating a CHART user with an op-center/default map view area: Based on CHART II R1B3 database design, users are not associated with an op-center; rather, the user specifies an op-center during logon. In order to display a default map view area based on an op-center, an external application launching the CHART mapping application will also need to pass in the operation center name to initialize the map to the associated extent. Passing user name and password in URL request: The mapping site shall have a module that verifies the user name and password, then forward the page to the map page, hence avoiding showing the password on URL address box. At the current time, without the full integration with CHART II and CHART Lite, the system will expect plain text user name and password. In the future, an encryption/decryption algorithms agreed between the systems can be added to achieve higher security. 2.5.5 EORS Security Currently, the EORS security has not been implemented. EORS functions will be hard-coded with security configuration. 3. Network Configuration The design above depicts CHART network configuration as the Internal network, a Demilitarization Zone (DMZ) network for hosting the web server and connecting out to the external Internet network. There will be two firewalls, one between the Internet and the DMZ network and another one between the DMZ network and the internal network. The map server and database servers are to be hosted in the internal network for maximum security. The initial configuration calls for two physical computers to host the map servers and database servers. In the future, if the system needs to scale up, additional physical servers can be added. The Intranet web server can optionally be hosted on the load-balanced virtual server too. 3.1.1 Map Server Load Balancing The design achieves load balancing by a combination of Windows 2000 Advanced Server Network Load Balancing (NLB) Service and the ArcIMS Application Server. The system utilizes two physical server computers. The two servers are configured with NLB. NLB works on the TCP/IP level. Any incoming traffic from web server to the virtual server IP address is load balanced between the two application servers by NLB. ArcIMS Application Server operates at the application level, monitoring each spatial server’s load and operation. When a spatial server is busy, it directs the map request to idling spatial server(s). Each physical map server hosts one ArcIMS Application Server and two ArcIMS Spatial Server instances. An application server failure forces NLB to direct new connections to the remaining application server. When the failed server is recovered, new client connections should once again be shared between the two servers. The two spatial server instances are â€Å"cross registered† to the application servers. As shown in the diagram, Spatial Server A1 and A2 are registered to Application Server B and A correspondingly. This arrangement ensures that when a spatial server is down, the application server can still  utilize the spatial server from the other server to serve the map request and the application server continue to function. Also, this configuration also allows ArcIMS to load balance at the Spatial Server level as opposed to just the network traffic level, which is what NLB provides. This configuration can withstand an Application Server failure, a Spatial Server failure, a simultaneous Application/Spatial Server failure or hardware failure of one of the physical map servers. Using two map servers with network load balancing should provide high-availability load balanced ArcIMS web site. 3.1.2 Database Load Balancing By running two SQL Server and ArcSDE instances with NLB to balance the load, the system can achieve high availability at the database server layer. The database servers are completely independent and share no hardware components. This type of availability is achievable with the standard edition of SQL Server. The two database servers are setup with Transactional replication. One of the two SQL Servers is configured as the publisher and the other one as a subscriber. All the data modification such as insert, delete and update will be performed on the publisher and changes are replicated to the subscriber. Transactional replication can provide very low latency to Subscribers. Subscribers receiving data using a push subscription usually receive changes from the Publisher within one minute or sooner, provided that the network link and adequate processing resources are available (latency of a few seconds can often be achieved). When the web server and map server requests use the virtual IP address on the load-balanced group of database servers, they are directed to the database server with the least amount of load. If one of the database servers goes down due to hardware failure, NLB detects that this server is down and no longer directs database requests to this machine. The remaining machine handles the database requests and apart from a slight drop in performance the users are unaware that a database server has failed. When the hardware is fixed the offending machine can be brought back online. One limitation exists for this design. It happens when the publisher database is down. In this situation the data updates cannot be committed until the publisher database comes back. But at the same time, all read access from the Internet and Intranet server could still be directed to the secondary server. In the case when the publisher data is going to be down for extended time period, system configuration need to allow system administrator to change the configuration so that the replica will serve as the main database. Compared with clustering solution, this system design provides the maximum database availability and performance benefit. The databases that need to be replicated would include: 1. Background map database. Background map data does not change often. A snapshot replication is sufficient for replicating data updates in one database to the other. 2. CHART/EORS Spatial Database CHART/EORS spatial database stores CHART and EORS device and event information with spatial data. They are dynamically updated throughout the day. Transactional replication will be setup to ensure that data change in one database gets replicated to the other one. 3. SDE metadata. In general, the system can continue to provide access of map and data to both the Internet and Intranet users in the case of failure of any one component in the system. The only exception is that when the publisher database is down, the new data cannot be updated into the system. Users will get delayed information. 3.1.3 DMZ Configuration CHART is currently implementing a Demilitarization Zone (DMZ) network to enhance the network security. This entails creating a separate network for the web server computer(s) and separating it from the internal network with a firewall. In an ideal world, the DMZ would have no physical connection to the internal network. This would require two separate map server setups to serve the  Internet and Intranet users. The recommended way to implement is to disallow any access from the DMZ to the internal network, but allow access from the internal network to the DMZ. In other words, allow out-bound connections. On each of the ArcIMS server computers, mount a network drive to a shared drive on the Web server. Each ArcIMS spatial server would write the output raster image files to the location on the web server to be delivered to the Internet client browsers. 4. Database Organization To reduce the dependency and operation interference between the spatial data and the attribute data, the EORS spatial database and CHART spatial database will be created as two SQL Server databases. To reduce the performance overhead when joining data between the spatial and attribute data, the EORS spatial database will reside on the same database server(s) as the EORS database. 5. Technical Challenges 5.1 Map Display Mechanism CHART Intranet mapping application requires that changes in event and device data be reflected on all map clients in a near-real-time fashion (within 5 seconds). To do so via the traditional raster map publishing mechanism will result in all clients retrieving updated map every 5 seconds or at least when event/device status update requires a new map to be generated. When there is large number of users of the system, it will result in a high map server load in a concentrated short time period. To resolve this issue, the project team reviewed various technical approaches and summarizes their advantages and disadvantages as the following: 5.1.1 Raster (JPEG, GIF or PNG) Image This is a popular approach that utilizes the basic image display functionality of web browsers. It utilizes the server processing power efficiently. The disadvantages are that the images have limited client side intelligence, leaving most of the computation concentrated on the server. It’s capability of handling large number of concurrent map requests is limited. Generally, one map server can support 4-8 requests per second. For  CHART’s situation, when an event changes status, if a new map image needs to be generated, it would be about 40 requests per second (200 users at 5 second update interval). Many servers will be required to support the load. With the license fee involved with using GIF format, we will not use GIF for map publishing. Compared with JPG format, PNG graphics do not have the â€Å"bleeding† effect inherent with the JPEG compression algorithm. With the map displaying lines rather than continuous tone images, it is much cleaner. PNG also results in a smaller file, which translates into faster download times for client. The only JPG advantage is server side image generation times. It is recommended to utilize PNG for the Intranet application to produce highest quality images for standardized IE browser while utilizing JPG for the Internet to allow for support of as many browsers as possible. Also, the reduction in image processing time should deliver better web image generation performance. 5.1.2 XML Based Vector Graphics 5.1.2.1 Vector Markup Language (VML) VML is a XML based W3C standard in describing vector graphics. Basically, it encodes the vector coordinates of points, lines and polygons in XML format. The support of VML is included in Internet Explorer 5.0 and later. There is no download needed to display VML encoded vector graphics. It also has built-in support for style sheet and scripting. This makes it possible to modify the display properties and positions of the vector graphics using the JavaScript on the client-side browser. Using this functionality, we can dynamically update the display of devices and events. 5.1.2.2 Scalable Vector Graphics (SVG) Scalable Vector Graphics is another XML-based W3C standard format for vector graphics. Compared with VML, it requires Java or ActiveX based plug-in to be displayed. Also, based on review of the plug-ins (SVG Viewer by Adobe), there is not as much support for scripting as for VML. 5.1.3 ArcIMS Java Viewer ArcIMS includes a Java Viewer, which provides a Java Applet that can be customized to a certain extent to display vector encoded GIS data on the client side. It requires a download to the client. The Java Viewer reads vector data from ArcIMS feature server encoded using an ESRI proprietary compression format, which makes it difficult to implement special features such as WSMS offsetted road networks because they need to be offset dynamically based on map scale. 5.1.4 MapObjects Java MapObjects Java from ESRI provides a set of Java-based objects for GIS functionalities. It has an extensive set of functionality that can satisfy the requirements. But, it requires a license fee of $100/seat, or comparable server-based licensing. It also requires a download to client machine to run it. 5.1.5 Summary Based on the research above, the project team recommends the following design: Use raster map for background map display (background data with SHA grid map are often large amount of data, suitable for server side processing) Use XML data format to transport the device and event data from server to browser client. Use JavaScript to create and update the VML vector data elements to display the dynamic layers including all the CHART/EORS devices and events. The diagram above illustrates the map display mechanism: 1. Map server reads the spatial data from background database and sends the published map image to the client browser to be displayed as background. 2. Device and event information is broadcasted from the CHART II system in the form of CORBA events. 3. CORBA event listener receives the event broadcast and saves the data into CHART spatial database. 4. CHART/EORS device and event data are published in XML format to the client. Client browser parses the XML into a XML Document Object Model (DOM) using the XML parser. 5. The client browser then iterate through the DOM tree structure and create corresponding VML elements based on the XML device and event data. The VML elements are displayed on the top of the background raster map image. 6. At a pre-configured interval, the browser client retrieves update of device and event data from the IIS server in XML format and update the VML display  based on the updated information. 5.2 Automated Refresh of Device and Event Data CHART/EORS device and event information needs to be updated at a pre-configured interval. They should be updated separate from the background map to reduce the load on the map server. The technical approach to achieve this will be to use a hidden frame to send the request to retrieve updated device and event data and receive the response. The response will package the data in XML file to be parsed into a document object model (DOM) and display the data on map. The request can be to retrieve all data or only retrieve data newer than last retrieval. When the new device/event is received and it requires changing the display of the device/events, the style assignment for the elements can be changed to update the device and event display.   The VML elements will be sent using real-world coordinates (Maryland State Plane 1983). After the data has been retrieved to the client side, the VML map layers can be dynamically projected using the â€Å"local coordinate space†. When user zooms or pan the map, the VML will be projected using the updated coordinates to fit the new map extent without going back to the server to retrieve new data set. 5.3 Inter-Frame Client Script Synchronization The map page has a few frames and the browser loads them asynchronously. Scripts in one frame may call scripts in another frame that may not have been loaded. The approach to resolve this is to add client-side exception handling and verification routine to ensure that the script is called always after the frame is loaded. 5.4 Assigning and Editing Event Location The dynamic nature of VML elements in the browser allows adding and modifying VML elements by scripting. When the user clicks or drags the mouse on the map, client-side script manages the transformation of screen coordinates and real-world map coordinates. The coordinates are sent back to the server’s secured URL where the information is extracted and saved to the database. 5.5 Scalability The CHART mapping application serves not only the Intranet users, but also Internet browser clients. During emergency situations, the load on both the Internet and Intranet servers could get extremely high. The system must be able to scale up to serve large amount of users. The technical approach to solve this issue involves two main facets. As described in the network configuration section, the system will employ network load balancing and allows adding additional hardware in the future. The system should also be able to utilize the caching feature of IIS and ASP.Net to scale up without significantly increase hardware investment. ASP.Net allows caching configuration for individual page modules, such as whether the page is cached and how long it is cached. After the application is deployed, these caching settings can be configured on the web pages. For example, if it is determined that the Internet mapping can be up to 3 seconds late, by setting caching time to 3 seconds, all requests from the Internet will receive a cached response without creating additional load on the map and database server. 5.6 Exception Management and Recovery CHART II keeps its clients updated via a push model using the CORBA Event Service. The Event Service does not guarantee delivery; therefore it is possible for event data to be lost/dropped (although in practice, this is rare). To account for this possibility, the CHART Web Event Listener will refresh its information about the status of devices and traffic events from CHART II at a configurable interval. Also, each time the Event Listener is started, it will retrieve all relevant data from CHART II. Thus, the update model becomes a push model with an occasional pull to be safe. This process will be used to recover from the following situations: 1. The Event Listener was down and did not receive new data from CHART II. 2. CHART II CORBA event(s) occasionally dropped while the Event Listener is up and running. Another likely scenario is that the CHART II server or service(s) restart. After a typical restart, the CORBA Event Service CORBA objects will be  recreated with the same characteristics allowing the Event Listener to continue to automatically receive CHART II CORBA events. As the CHART II services will not be processing events during this time, no events are likely to be missed. Therefore, the Event Listener does not need to do anything special to handle a CHART II server or service(s) restart. Sometimes CHART II maintenance will require that new (and different) Event Service CORBA objects be created. This might happen during a CHART II upgrade, for example. In this case, the Event Listener will need to be restarted so that it can pick up the new objects. Since this type of maintenance does not occur often and the Event Listener restarting is fast, the restart can be handled as part of the CHART II upgrade procedures. 5.7 Integration with ASP Code in EORS and CHART Web Application The CHART Intranet Mapping, replacing the existing EORS mapping application, will still be launched as a separate window by a URL string with a few parameters identifying the district, view type, etc. The impact on EORS web application should be limited to modifying the URL links. The current CHART Internet Mapping site uses â€Å"include† statement to include site navigation pages from upper level CHART web site’s pages. When upgrading Internet Mapping to ASP.Net, â€Å"include† statement is no longer used. Instead, a ServerXMLHTTP request can be formulated to request the text from the included ASP page and merge them into the mapping ASP.Net pages. The limitation of this implementation would be that the ASP.Net application couldn’t share the session and application variables from the ASP application. Currently, there are only a couple of them, such as database connection string. The ASP.Net mapping application will maintain a separate set of application variables. 6. User Interface Design 6.1 Intranet Map Site User Interface Design Here following is a high-level frame structure for the Intranet mapping site: 1. AppFrame is the highest-level frame that includes all the child frames. On the top of the page, there will be the title frame, which will host the  CHART icon. Also inside the title frame will be a group of tabs, such as Traffic, Roadway Weather, Message Sign, etc. 2. ToolsFrame hosts the map navigation and other map related tools. The ToolsFrame will also host menu system that allows the user to bring up data and other detailed information. 3. HiddenFrame will be used to submit and receive information from the server. 4. ContentFrame is further divided to a map frame on the left and a data frame on the right. The user shall be able rearrange the frame boundary to give more space to the map or data area. Data frame will display data as well as legend, layer control and other items when needed. 5. PromptFrame will display the current tool selected and instructions for user activities. Here is a screen shot of the preliminary user interface design: 6.2 Internet Map Site User Interface The overall CHART Internet mapping web site design will stay the same as current web site. The site will stay as part of the overall CHART web site by including the CHART navigation menus into the site. The site will not be using frames; instead, all elements will be laid out as HTML tables. 7. References 1. CHART/EORS Intranet Mapping System Requirement Specification 2. CHART Internet Mapping System Requirement Specification 3. Security and ArcIMS – ESRI White Paper 4. ArcSDE Configuration and Tuning Guide for Microsoft SQL Server – ESRI White Paper 5. ArcIMS 4.0 High-Availability Configuration Testing Using Network Load Balancing –ESRI White Paper 6. Vector Markup Language (VML) Specification – W3C 8. Terms and Glossary ArcXML – ESRI’s map request/response specification in XML format CORBA – Common Object Request Broker Architecture CSS – Cascading Style Sheets DOM – Document Object Model ESRI – Environment System Research Institute GIS – Geographic Information System GML – Geography Markup Language NLB – Network Load Balancing SSL – Secure Socket Layer SVG – Scalable Vector Graphics VML – Vector Markup Language XML – Extensible Markup Language

When Excessive Force Becomes Police Brutality Sociology Essay

When Excessive Force Becomes Police Brutality Sociology Essay There has been an increase in cases of police brutality in recent times. Many people have been injured or have lost their lives due to police brutality in different places in the world. According to Fitzgerald (2007), police brutality can be defined as instances when the police use excessive force against people when undertaking their duties. Different authors have discussed this issue at length and have documented evidence of police brutality in order to discourage the practice. â€Å"Jill Nelson† who has edited the book â€Å"Police brutality: an anthology† is one such person who has assembled several essays which discuss the issue of police brutality at length in the book. This paper aims at analyzing the book â€Å"Police brutality: an anthology† by Jill Nelson. The paper will address the major issues raised by the authors and their conclusions. It will also critique the book and give a personal evaluation at the end of the paper. Book review: Nelson, J. (2001). Police brutality: An anthology. New York: W.W. Norton Co. Publishers Synopsis The authors discuss the issue of police brutality in the American society at length. Different academics, activists, writers and intellectuals have written essays which discuss the issue of police brutality. They have also linked police brutality to racism in the United States (Nelson, 2001: 44-45). The authors trace the history of police brutality to the slavery period and its practice to the modern day society. They then link the incidences of police brutality with racism. They do this through providing readers with evidence on races which experience most forms of police brutality. These races mainly include the black race, although minority races are also seen to be victims of police brutality. â€Å"Professor Katheryn Russell† explains that the police link the black community to cases of criminal activities (Nelson, 2001: 10). It is on this basis that the police use brutality when dealing with the black race. Most of the essays which are discussed in the book share certain features and these are explained as follows; the first is that most of the interactions between the police and minority groups feature abuse of police powers though this is often not noticed. The second feature is that investigative profiling has been taken advantage of by the police to harass young black males. Since there is a perception that most criminals are black, the police take advantage of that to stop and harass many young black people (Nelson, 2001: 43-46). Finally, the book gives recommendations on what should be done to discourage police brutality. Different authors give different suggestions on the issue. Some authors view tougher laws against police brutality as the solution to the problem. Others view more cooperation between the public and the police force as the solution to the problem of police brutality. Summary of book The book begins by giving a historical overview of cases of police brutality over the years. Several cases, most of which occurred in the 1990s are briefly discussed. These include the brutal murder of Amadou Diallo and beating of Abner Louima in New York. Amadou Diallo was shot nineteen times by four New York police officers even though he was unarmed. Abner Louima on the other hand was severely assaulted and sodomized with a broken broom by New York police officers. This happened after he engaged them in a confrontation (Holmes Smith, 2008: 3). The authors analyze the issue of police presence around the black community from the slavery era to the modern times. Historically, there are several instances where police descended on black people using excessive force. During 1900, police beat up black men due to a rumor that a white policeman had been murdered by a black man. The authors explain that police brutality usually involves beatings and use of pepper sprays. It also involves the use of defamatory language and other forms of excessive force when the alleged crime and perpetrator does not warrant the use of the same according to the principle of ‘use of reasonable force. However, there is another aspect to police brutality which is usually ignored. This occurs when racism is committed, and other officers act indifferently, or do not take any measures to prevent police brutality. According to Banks (2004: 44-47), these officers are similarly guilty of police brutality. The authors acknowledge that in recent times, the issue of police brutality over the black population, especially in instances where black policemen and women mete out violence against the black community, is becoming an issue of concern to the white population. This is especially due to the perception that police brutality is a threat to democracy. In conclusion, some authors such as â€Å"Derrick Bell† give suggestions on how the issue of police brutality should be tackled. These include community policing which makes all races have confidence in the ability of the police to perform their work effectively. It involves mutual partnership between the general public and the police. The authors also suggest hiring more black policemen in order to give the black race confidence in the efficiency of the police force and reduce fear of police harassment. Other remedy techniques include mediation when solving complaints by the public against the police, as opposed to only punishing guilty police officers. This is effective since mediation ensures that the two parties have a cordial relationship. Finally, some authors are of the opinion that tougher laws which curb police brutality ought to be passed in order to discourage the practice and restore confidence in the police force. Critique All of the contributors to the articles are either academics, activists, writers, intellectuals or police officers. These are people who have knowledge and experience on the issues which they discuss (Greene, 2006: 890-896). Since they are experts in their own fields, this means that the information which is presented in the book is highly credible. The fact that the information discussed is supported by facts increases the validity of the conclusions made. It also reduces the instances of errors. The research carried out is elaborate, and unlike many other books which rely on secondary research, many facts stated in the book originate from past historical events which are factual and well known. However, it is important to note that all secondary information sources have certain weaknesses. There is a likelihood of bias and error which originates from the researchers. If any of the contributors to the essays was biased in passing judgment or making conclusions, then the bias will be replicated in the book and conclusions made may be inaccurate. However, since the contributors are credible people, chances of such bias occurring are very low. One weakness which may be seen in this book is that it appears to have a one-sided argument. The authors appear to give more weight in instances where police use brutal force against the black race. She therefore neglects cases where brutal force is used against the white race and other races (Cothran, 2001: 64-65). Some people view the cases of police brutality over the black race as isolated cases. These should therefore not be used to generalize the trend as the general police behavior. After all, there are many cases of police brutality when dealing with the white race. In other cases black people are treated similarly to other races. Personal Evaluation Police brutality is a problem which has been experienced over several generations. Although there are arguments that the book may be one sided and biased against the white race, there is evidence that information presented is true. The number of incidences of police brutality against the black race compared to that against the white race points to bias against the black race. It is true that many policemen and women treat all races equally when undertaking their duties. However it is equally impossible to deny that there is a significant proportion which is biased over the black population and this is something which has been observed historically In order to rectify this problem, more needs to be done to restore confidence by the black community on the fairness of the police. There needs to be more cooperation between black people and white police officers in order for this vice to be broken. This can be achieved through community policing as well as mediation of disputes between the black race and the police (Gerdes, 2004: 184-187). In order to prevent a few rogue policemen and women from tarnishing the name of the police force, tough laws need to be passed in order to discourage police brutality over any race. In my opinion, the book is suitable for a wide range of audience. Students especially in law will find the book very useful since it will present weaknesses which are present in the current justice system. The book will also be very useful to law makers since it provides them with information on weaknesses in the justice system. It will also give them information on racism and this may guide them in making future laws which govern justice. The general public will also find the book insightful since it will present a link between police brutality and racism. This is a perspective which is important to understand if racism is to be eliminated from the American society. References Banks, C. (2004). Criminal justice ethics: theory and practice. New York: SAGE Cothran, H. (2001). Police brutality: opposing viewpoints. Michigan: Greenhaven Press Fitzgerald, S. (2007). Police brutality. Michigan: Greenhaven Press Gerdes, L. I. (2004). Police brutality. Michigan: Greenhaven Press Greene, J. R. (2006). The encyclopedia of police science. Washington: CRC Press. Holmes, M. D. Smith, B. W. (2008). Race and police brutality: Roots of an urban dilemma. New York: SUNY Press Nelson, J. (2001). Police brutality: An anthology. New York: W.W. Norton Co. Publishers

Ability to Meditate in The Wanderer Essay -- Wanderer thinking Poem Es

Ability to Meditate in The Wanderer Human beings stand alone in the ability to meditate; to think about one’s own thinking. While humans view this as a positive aspect or even a dominant trait of their own species, this same ability can lead the thinker down a dark and depressing path. Found in the Exeter Book of Old English poetry, â€Å"The Wanderer† displays how this same ability that allows humans to grasp meaning and reason, feel a purpose and use their imaginations can also resurface memories of sadness as well as remind one of better times. In a world of overpopulation and crowds the idea of solitude is foreign. Many people take â€Å"retreats† or trips to escape and find peace with themselves. However, these same people usually return to civilization and to familiar faces. The Wanderer in the lyric poem does not have this luxury; he is alone and will never see his kinsmen’s faces again. It is not just seeing these friends, however, that pains the Wanderer the most: â€Å"There is now none among the living to whom I dare clearly express the thought of my heart.† Being able to...

Emma :: essays research papers

Emma Austen, Jane. Emma. New York: Bantam Books, 1981. Emma takes place in Hartfield, which is a part of Highbury, England. Highbury was a large and populous village, but Hartfield was much quieter and secluded. The story is in a time where you only married people of your own social status. Therefore, the story probably takes place in the Eighteenth century but there is no direct reference to the time at which the story takes place. It was a romantic time where women were concerned with marrying their true loves, but only if they were of their same class. The importance of the village in which Emma lives is that to entertain herself she engages herself in matchmaking activities. The main character of the story is Emma Woodhouse. She is "handsome, clever, and rich, with a comfortable home and happy disposition seemed to unite some of the best blessings of existence; and very little to distress her or vex her." (Austen, 3) Emma was the youngest of two daughters and she was spoiled by her old, affectionate father. Her mother had died when she was only a child and her sister, Isabelle, had married at an early age. This made her mistress of his house from a very early period. Emma’s self image is very strong and she is doubly pleased with her match-making skills, which turn out to be disastrous for her friend Harriet. Harriet Smith is a young girl of an unknown background, but she was a student at Mrs. Goddard’s School. Emma challenges herself to reform and refine Harriet. She becomes to aspire to see Harriet marry a person in a higher social station. Harriet is very pretty. She was "short, plump, and fair, with blue eyes and light ha ir, and a look of great sweetness." (Austen, 20) The other main character of the story is Mr. Knightley. He is a sensible man of about thirty-seven. He is the elder brother of Isabelle’s husband and a friend of the Woodhouse family. Mr. Knightley had a very cheerful manner which pleased Emma. He was also one of the few people that could see faults in Emma and he didn’t hesitate on telling her of them. In addition to Mr. Woodhouse, Emma’s father, the other character’s in the story are Isabelle, her husband, Miss Taylor (now Mrs. Weston) and her husband. From the start of the story, Emma’s willful and determined imagination give way to the plot of the story. Emma :: essays research papers Emma Austen, Jane. Emma. New York: Bantam Books, 1981. Emma takes place in Hartfield, which is a part of Highbury, England. Highbury was a large and populous village, but Hartfield was much quieter and secluded. The story is in a time where you only married people of your own social status. Therefore, the story probably takes place in the Eighteenth century but there is no direct reference to the time at which the story takes place. It was a romantic time where women were concerned with marrying their true loves, but only if they were of their same class. The importance of the village in which Emma lives is that to entertain herself she engages herself in matchmaking activities. The main character of the story is Emma Woodhouse. She is "handsome, clever, and rich, with a comfortable home and happy disposition seemed to unite some of the best blessings of existence; and very little to distress her or vex her." (Austen, 3) Emma was the youngest of two daughters and she was spoiled by her old, affectionate father. Her mother had died when she was only a child and her sister, Isabelle, had married at an early age. This made her mistress of his house from a very early period. Emma’s self image is very strong and she is doubly pleased with her match-making skills, which turn out to be disastrous for her friend Harriet. Harriet Smith is a young girl of an unknown background, but she was a student at Mrs. Goddard’s School. Emma challenges herself to reform and refine Harriet. She becomes to aspire to see Harriet marry a person in a higher social station. Harriet is very pretty. She was "short, plump, and fair, with blue eyes and light ha ir, and a look of great sweetness." (Austen, 20) The other main character of the story is Mr. Knightley. He is a sensible man of about thirty-seven. He is the elder brother of Isabelle’s husband and a friend of the Woodhouse family. Mr. Knightley had a very cheerful manner which pleased Emma. He was also one of the few people that could see faults in Emma and he didn’t hesitate on telling her of them. In addition to Mr. Woodhouse, Emma’s father, the other character’s in the story are Isabelle, her husband, Miss Taylor (now Mrs. Weston) and her husband. From the start of the story, Emma’s willful and determined imagination give way to the plot of the story.

What is the purpose of the Human Relations Area Files? :: essays research papers

What is the purpose of the Human Relations Area Files?   Ã‚  Ã‚  Ã‚  Ã‚  Imagine a dictionary with over 800,000 pages of definitions in it. It would have every definition of every word, and every pronunciation of that word in it. Well the Human Relations Area Files are almost that, but with culture in mind.   Ã‚  Ã‚  Ã‚  Ã‚  The HRAF started by George Murdock in 1949 at Yale University, is a collection on microfiche of over 800,000 pages of primary source materials, including books, journal entries, dissertations, unpublished field reports and many translations on selected cultures or societies from all over the world. These 800,000 pages of material contain and classify 700 cultural characteristics and it includes about 400 societies past and present. This includes warfare, substance practices, settlement patterns, marriage, and rituals. They are then catalogued and cross-indexed with ethnographic data, filed by geographic location and cultural characteristics. The subject access is provided by an alpha-numeric coding system based on geological area and cultural groups, subdivided by traits. Each culture or ethnic group contains a variety of source documents ( books, articles and dissertations ) that have been indexed and organized.   Ã‚  Ã‚  Ã‚  Ã‚  So what does all of this mean? Let me try to explain. It is all of the observation notes of one particular culture. But its even more than you think, its notes upon notes upon notes. It helps us find an explanation for certain cultural beliefs and practices. One fraction of an example is; Who dances for rain? Why do they dance for rain? What do they do if they do not get rain? Etc... All of this is recorded. It can be shared and then linked together, so we could one day find out that maybe the American Navaho Indians and the Australian Aborigines, both have a similar rain dance ritual. These files are like one big reference library, built by all cultures, that many people can gain access too.   Ã‚  Ã‚  Ã‚  Ã‚  Some of the purposes of these files are to allow us to establish correlations between cultural features, but not conclusions about the causes and effects.

Security and Privacy in Workplace

1. 0 Introduction Whalen and Gates (2010), define monitoring differently in their article. They define it as a method and procedure of examining the workers in an organization and study their constant events intended to guarantee that together the protection of employees and requirements of the employer are met. Nearly all companies nowadays take videos of their employees, they read their emails and monitor their Web surfing. This can be done surreptitiously and some organizations are honest about it Chan et al. (2005). Privacy is one of the most important things that are immensely fitting to be something of the past.In general companies are permitted to observe employee activities by the courts. Private companies have been setting rules in situations when employees are taken into service for instance contracts that affirm that they will be monitoring employees’ use of the Internet or any company tools (Chieh and Kleiner, 2003). Efforts have been made in arrangement for laws t hat protect business and the employees, regrettably most current court cases have been deceiving evidence in the eyes of the magistrates thus confidentiality or privacy laws have been unsuccessful for employees.It has been recommended that government, big firms and industries and health care systems should have the capability to tape and study workers activities as it is a benefit to research and development for several years. Most legislation is the same opinion that laws should be set in place even though the breach of human rights forbid them from approaching the issue to a law level (Welebir and Kleiner, 2005). Sadly, comprehensible defenses of privacy opposed to security may never be evident from the view point of the law.Employers’ main apprehension is the decrease in productivity, virus attacks/ damaged equipment (i. e. computers), legal charges and loss of classifies data. Employees’ major worry is incursion of their privacy, mistreatment of control and precisi on in their work. A survey conducted in the year 2000, is that sixty two percent of the employees use Internet resources once a day for their private reasons and twenty percent of them use it for at least ten times.This is why employer is at unease because a large number of workers are using company property for their own use and not for the business purposes. According to Watson (2002) sopports the idea that productivity is what most companies are concerned about such that if employees use them for their own private uses it will negatively affect productivity. It is compulsory for them to put regulations and policies that will help them monitor employees and their activities during working hours.Some of the main things that companies use are telephone monitoring particularly when personal calls are made, electronic surveillance, drug testing and verification of emails sent externally for private reasons. Reasons why companies make use of policies is for the reason of a decrease in productivity , sensitive material which arise from unpleasant email usage, workplace accidents caused by prohibited drug use, employees bitterness over monitoring of computers and sexual harassment complaints prompted by dating among workmates. 2. 0 Research Objectives R01.To identify if security and privacy actions affect things like productivity in the workplace/organization R02. To state some of the security and privacy actions that some companies are implementing in the workplace R03. To analyze whether organizations nowadays are focusing more on prioritizing their security initiatives thus undermining their employees and their personal lives R04. To evaluate if companies are using the right tools, technologies and methods to maintain good quality security and privacy within their organization 3. 0 Research QuestionsRQ1. What do organizations hope to achieve by implementing security in their companies? RQ2. What effect does security and privacy actions have on productivity in th e organization? RQ3. Do organizations of nowadays focus more on prioritizing their security initiatives hence undermining their employees and their personal lives? RQ4. Do companies use the right methods, technology and tools when they choose security and privacy as a priority? 4. 0 Hypothesis H1. Security and privacy actions increase things like productivity in the workplace. H2.Telephone and email monitoring, monitored computer web use and surveillance cameras are some of the security actions that some organizations are implementing to their workers. H3. Organizations nowadays are more focused on prioritizing their security initiatives thus undermining their employees’ personal lives. H4. For a company to maintain good quality security and privacy within their organization they have to own the right tools, technologies and methods. Theoretical Framework Workplace performance Security and Privacy in the workplace Priorities of the company such as productivity and protectionT he independent variable is security and privacy implementation in companies and workplace performance is the dependent variable. Priorities of companies such as productivity and protection are the controlling variables to the results. 5. 0 Achievements gained From Implementing Security and Privacy in the Workplace Organizations hope to achieve a better performance from their employees when they implement security in the workplace. Most companies today in most parts of the world do observe their workers because they have reasonable reasons for doing so.Since employers are accountable for their employees they have to provide them with a safe and a secure workplace. By monitoring or surveilling employees, employers hope to achieve several things such as employee or customer satisfaction, protection of the company’s confidential information and prevent trade secrets from leaking out, non-offensive material from emails and the internet, high performance from the network and the sy stems and to boost employee productivity (Vorvoreanu and Botan, 2001). 5. Non-offensive material from emails and the Internet According to Lee and Kleiner (2003), employees are responsible for all their workers during employment hours such that even any of the workers happens to send offensive information/materials and they happen to offend the receiver, the employers are the ones who will be liable to this course of action. If the material that would have been sent is found offensive for certain then the company can be sued which can affect the companies’ reputation to a greater extent.To prevent such cases most companies have seen it fit to take the initiative of monitoring each and every email and web use by the employees. 5. 2 Prevention of trade secrets from leaking out According to Paciniet al. (2008), there are several physical actions that employees consider when doing an internal control to safeguard trade secrets of the company. Such actions include a restriction on accessing certain premises (use of key cards), locks for all file cabinets, surveillance equipment to see all movements and passwords for accessing computers.Monitoring employees especially when it comes to trade secrets boosts productivity because employees who have intentions to harm the organization are quickly detected and those who are loyal to the company will work to their maximum potential because they know that they are safe. 5. 3 High Performance from Network and the systems of the Company Companies do not only monitor their employees just to check if they are doing work properly. They also monitor them in order to know if the network and system performance is not being taken advantage of by being used for personal use hence a decrease in productivity.If a computer network is efficient it is of a great advantage because it increases productivity in the workplace. If a computer system is poor it can be a great loss to the firm because productivity can decrease which result s in loss of customers and profits. Most employers really consider the network bandwidth traffic; this is related to employees using the network for personal use . These activities include downloads which decreases network and systems performance, also sharing and use of large audio and video files, surfing the internet and personal emails which are of high volume.All these actions by employees can cause the network/system be attacked by viruses which may cause it to be disabled (Trim, 2005). Secondly, if the bandwidth is used for purposes that are not work-related somehow it would be an expense that could have been avoided and to make matters worse the expenses that are incurred do not contribute to the wellness of the firm (Strategic Direction, 2009). For example nowadays most organizations are seeking to adopt the Web 2. 0 technologies for the sake of privacy and security of their companies.This type of technology according to Almeida (2012), it enables the employers to prevent d ata loss which would have been caused by inappropriate use of social media applications such as YouTube, Skype during working hours will definitely increase productivity in the workplace. According to Doshi (2009), employer does believe in monitoring their employees because it is a fast and easy method of getting the job done. Productivity and profits increase because the employees will work efficiently and at ease hence a lot of work is done in a short period of time.When workers work efficiently the employees themselves is satisfied hence customers are satisfied as well (Chan et al. 2005). According to The Gazette (2008), Internet abuse is a rising problem that is costing Canadian businesses beyond sixteen billion dollars yearly in lost productivity and the amount is predicted to be eighty billion dollars in the United States. 6. 0 Security Actions That Most Organizations Are Implementing 6. 1 Drug Testing Most organizations do drug testing for security reasons.For companies that are doing drug test, they test mainly for alcohol and drugs separately and others test for both. Employees who come to do their job under the influence of drugs/alcohol may be a threat to other work-mates. Secondly, drug testing has increased because of a rise in health cost and an increase in the danger imposed by lawsuits which come from worker disease. Many companies are involved with drug testing their employees because it is one of the best ways for solving medical and economic problems (Jardine-Tweedie and Wright, 1998) .According to Lu and Kleiner (2004), if the drug testing by the employer is legal and correctly does things according to the law of that particular state then the company will have to look forward to higher profits. High profits are obtained because the employee will be more productive, higher level of morale, a low rate of absenteeism, low health care and fewer injuries are encountered during working periods. 6. 2 Electronic Surveillance Computers are changing rapidly nowadays especially in the workplaces such that monitoring employees by electric equipment is more common.Surveillance cameras/ CCTV is another means used by employers to monitor their employees, they are always aware of all the activities that take place in the organization and surrounding areas. According to Chen and Park (2005), monitoring employees regularly would reduce cases of spies in the organization getting away with their actions. Such cases are few because these â€Å"spies† are aware that they are being watched thereby lose interest to do any illegal actions that will jeopardize their identity (Lu and Kleiner, 2004).Next, management’s main objective is to increase productivity and gain more profit hence they believe monitoring employees’ will improve their productivity levels for the better and an assurance of service of high quality. Chieh and Kleiner (2003) states that employers can use information they get from the cameras to find out th ings that are going wrong in the workplace or find out reasons why productivity is decreasing. For example, an employer can discipline workers who may have been wasting their working hours on their own interest based from the information obtained from monitoring.From this employees are bound to focus more on their assigned duties rather than waste time during working hours. Surveilling employees also motivates them to work even harder than they have been doing (Lee and Kleiner, 2003). Managers can somehow conduct a performance evaluation of their employees whereby they will be able to give a feedback to the employees’ and explain which parts needs correction. From monitoring they are able to dictate the type of employees who are hard-working and those who need help.Employers are also able to detect mistakes the employees are making and from this it will be easy to assist them and correct them. 6. 3 Emails, Voicemails/Telephone calls, Files and Web/Internet use monitoring Many companies monitor employees’ emails, files, voicemails and internet use for various reasons. The number of companies who practice this type of monitoring has increased over the past years (Cox et al, 2005). Employers proclaim that by monitoring employees email, voicemails/telephone calls that way they can be certain that they do not contain any materials that can offend the receiver.Email monitoring is when employers monitor all emails that are going in and out for security purposes to make sure that employees are not disclosing employment or business confidential information. They may monitor as well to check if employees are not harassing other coworkers. Telephone monitoring is a system of managing calls and observing service by the employees. This type of surveillance is used to monitor employees when they make or receive calls and they can gather information on how the employees are performing.Internet use monitoring is when managers take the initiative to observe all t he steps of their employee’s online tracks. Sixty percent of the firms in the United States of America gain from the complex technology and they opt to monitor the workers activities on the Internet (Ciocchetti, 2010). In cases that they are in such situations whereby a worker sends offensive material employees are able to deal with the accused accordingly based on the proof of recorded conversations/videos.For example, Xerox Company fired forty employees who were caught viewing Pornography sites on the internet during working hours (The Register, 2000). Employers have been monitoring all its employees all over the world (ninety-two thousand in total) by taking records of every web site opened. The main reasons why they were fired is because they spent most of their working hours on issues that were not related to their company and also viewing pornographic sites may have been offending material to coworkers.Companies have installed different types of technologies just to mon itor their employees’ activities. Examples include software that filters specific content of information to prevent it from leaving the firm which may lead to the disposal of company secrets. Other types of software used by companies are those that can monitor log-on and off times so that employers can see if workers are wasting time on issues that are not company related.Monitoring of emails, voicemails, files and Web use is believed to be another way that makes it certain that employees will work efficiently and possess productive work habits. Productive work habits boosts efficiency which increases productivity thus perfecting customer service. According to Welebir and Kleiner (2005), the worry for organizations is to keep up with the aspect of having power over production and encouraging utilization of the Internet as a priceless resource.A survey conducted by IntelliQuest Information group revealed that there was an increase in private use of the Internet at work. The re sults signified that the use of had grown from 6. 9 hours to 9. 8 hours for every week prior to the last year and about fifty seven million workers access Internet from their workplace for private use. Further information provided by the study was that the number of workers seemingly receiving classified information from competitors has increased from 9. 2 percent to 24. percent within a year. Moreover workers are getting emails with attachments, roughly one fifth of the workers have reported receiving insulting email from an inner source and only a third to confess spending more time on the Internet for personal use. States do not have the same policies for monitoring and governing websites viewed by the residents. States like China, Vietnam and Singapore does not only block sites for pornography they also ban access to linguistic and political issues (Hechanova and Alampay, 2010). 7. Prioritizing Security and Privacy Ignores Employees’ Personal Lives Opponents of implementi ng security and privacy in the organization state that organization nowadays are too concerned with their own company interests and its prosperity thus forgetting that their employees do have personal lives. Installing electronic cameras that will be watching their activities all day when they are at work, monitoring emails and phone calls is making companies seem as if they are forgetting that their employees have a life to live (Dubbeld, 2004).This side of the coin feels that staff is at liberty to confidentiality when they are using the Internet. Employees argue that as they are allowed to breaks, lunch hours or other selectedperiods where they are not liable to any duties but still in the building they should have the freedom to do things like checking their e-mail, do their banking or shopping and maybe just browse the Internet on free time. Everyone is entitled to some privacy no matter where they are so they argue that they should be able to do this during their free time wit hout anyone monitoring all their movements.Secondly, employees do not consider it as monitoring productivity when companies even observe staff in the toilet or relaxing areas of the office. Some employees consider it as an intrusion and they have lawful hope that they can maintain their personal lives private. Undermining workers privileges to confidentiality by surveillance and monitoring is not the only problem that employees face. It also generates high levels of stress and nervousness which to higher chances may lead to poor health of workers and a reduction in performance.Examples of physical wellbeing problems which may be caused by monitoring are repetitive Strain Injury and Carpal Tunnel Syndrome from performance monitoring by the company for instance keyboard strikes. To add on, employees believe thatthey are individuals who can make their own decisions hence it is their right to be treated as proficient andindependentpeople. Guaranteeing their individual development and pe rformance that can be valued is what they believe they can achieve if they are treated as independent people thus they consider surveillance as violating their privacy (Ahmed, 2007).Workers argue that as long as individual e-mail does not hinder or conflict with business life, it should be permitted. Employees also argue that phone calls take more time than writing an e-mail and also that they should be given time to do individual matters because it can reduce the rate of absenteeism. Most employees have suggested that as long as there is a realistic limit on this practice of monitoring emails, there is no reason for fear but in situations where someone does something unusual then they will have to be dealt with (Kierkegaard, 2005).Even if employees are informed that they are being monitored and in agreement that they are using company property they still feel that their employers’ are not respecting the fact that besides working for tem they also have personal lives which st ill go on whether they are working or not. 8. 0 Better results can be achieved by using the right tools, technologies and methods For a company to maintain good quality security and privacy within their organization they have to own the right tools, technologies and methods.A company cannot just instill a rule/wake up one morning with intentions of monitoring all the activities of their employees and expect high productivity. Companies have to follows certain regulations to install such things as software that monitors an employees’ Internet use and all phone calls, drug testing and electronic surveillance. A cautiously worded policy that informs employees concerning the necessity of surveillance in the company will be the most probable way that it can gain acceptance or support for workplace monitoring from them (Watson, 2002).According to Mei-ShaChieh and Kleiner (2003), as regards to other forms of monitoring, it is vital that all forms of surveillance should not be unreas onably intrusive. The methods that employer’s use when they consider monitoring employees should be practical because if they are not deemed like that then the company can encounter problems such as rebellious employees; which may cause a decrease in performance. Arnesen and Weis (2007) critically supports the idea that Employers must know that it would not be irrationally intrusive to observe what an employee does in public; however it might be intrusive to observe the employee’s behavior hen they are in private places such as the toilet. For example, it may be practical to take pictures of employees when they are at work to observe productivity. However, it may unreasonable to put transparent panels in the ceiling of an employee lavatory. Moreover, if convincing conditions state the use of cameras in locker rooms or other private areas, they are supposed to have signs warning employees they are there. Next, Kierkegaard (2005) states the some of the international regu lations and codes that organizations should take note of when they decide to prioritize security and some form of privacy in their workplace.The International Labor Office (ILO) has issued a Code of Practice on the Protection of worker’s personal data† and it is anticipated to give assistance on the safeguard of workers’ private data. The most important requirements of the Code include issues like using individual data legally and justly only for reasons that are directly applicable to the employment of the staff and for the reasons which they were gathered for in the first place. Employers should by all means necessary not keep insightful private information of employees and all employees should be well-informed before such events take place in the organization.They should be informed of any kind of monitoring that especially the ones that involve personal data collection. However, the information obtained from monitoring them should not be the only issues when doing a performance appraisal. Companies have a duty to safeguard private documents against any kind of a loss, unapproved access, usage, changes or exposure. Employees must have admission to their entire personal information and all rights to scrutinize and get a copy of all the archives.Revealing an Internet supervising policy is an essential element in an organization. Workers ought to be up to date with the type of activities that would be supervised, the regularity monitoring and how the management will be informed of the activity. If the organization verifies how the employees use their Internet then they must be informed and if the company retains deleted information for reasons like security when they should be informed about it (Welebir and Kleiner, 2005). The staff should not have beliefs that their actions on the Internet are confidential.Even though companies do not want to present the idea that they are monitoring each word they key in and mouse clicks on the Internet, it is compulsory to tell employees that they do not own any personal confidential rights when they are using the company Internet. 9. 0 Research Design and Methodology The impact of implementing security and privacy in the workplace and the effect it has on performance in the firm is an ontological study which takes a subjectivism view because security and privacy is created from the perception that workplace performance might be positively or negatively affected.The research is more of an explanatory studywhich is a deductive approach where Saunders et al. (2006), defines deductive astestinga concept in which the researcher cultivates the concept and assumption and design a research plan to test the assumption. The research strategy that is suitable for this study is survey because according to Saunders et al. (2006), it is usually related to a deductive approach and since we are using companies it is a tactic commonly used in businesses.I believe the research choice suitable for t he study is a multi-method qualitative study whereby semi-structured interviews and questionnaires can be used for data collecting. Time horizon that can be used is a longitudinal study where according to Saunders (2006), the researcher embarks on a study at numerous facts in time in order to answer a research question. For reliability and validity sake to how security and privacy affect workplace performance several times of embarking on such a question will provide accurate results. Physical access is the one suitable for my study since I am an external researcher.Access would be granted from the management of all the companies that are to be used for the study and gaining an informal access from all the employees for accurate results. One of strategies that can be used to gain this access is that the project will benefit the company in one way or the other. Research ethics that should be maintained during data collection stage are confidentiality and anonymity. Furthermore, the s ampling method technique I used is probability specifically cluster sampling is what I would consider because there are specific types of jobs that make use of surveillance cameras, computers (with internet) and telephones. . 1 Possible Results Based on the literature analysis, H1 can be accepted because by implementing security in the workplace it can work in two ways. Firstly, protects the business from competitors and can be used when evaluating employees. H2 can also be accepted because not only American companies use Surveillance cameras, do telephone and Internet monitoring, companies in Europe and in countries like China, Vietnam, Philippine, Australia also do the same. H4 is acceptable because for the policy of applying security and privacy to work companies have to follow proper procedures.However H3 will remain debatable in the sense that in every topic that arises there is always going to be a group of people who will rebut the idea. It is acceptable only when the company does not communicate the use and the reasons behind the monitoring. 10. Conclusion Based on the evidence and facts from the literature review which provided various perspectives about security and privacy it can be concluded that monitoring employees can result in something noble or something unscrupulous.For example, emails and surfing the Internet can be a disruption but at the same time the feeling of being watched regularly can also be a disruption. Law of privacy has to balance employee interest against those of the employers and more prominently it must center on the important concepts of human self-esteem. Information technology has assisted firms to enlarge their productivity and efficiency but the misuse of the Internet has steered firms to monitor all communications operated electronically to guard their companies and limit legal responsibilities.Nowadays two major developments to be concerned about in regards to electronic surveillance is the great concern for employee p rivacy and the increased cases of employers being caught accountable for workers’ misbehaviors of electronic communication. Although the courts are in support of employers they must be alert about the workers’ rights though shielding the firms’ interests. Words 4 282 References Ahmed, S. ( 2007). Analysis of Workplace Surveillance In a Quest for an Ethical Stance. Journal of Business Systems, Governance and Ethics, Vol 2,No. 4. Almeida, F. 2012). Web 2. 0 Technologies and Social Networking Security Fears in Enterprises’’, International Journal of Advanced Computer Science and Applications,Vol. 3, No. 2, Amicus Guide. (2005). Amicus Guide to Privacy at Work. Privacy at Work. [Online]. Retrieved on 19 March 2012 from: http://www. amicustheunion. org/pdf/PrivacyatWork. pdf Arnesen, D. W and Weis, W. L. (2007). Developing an Effective Company Policy For Employee Internet And E-Mail Use. Journal of Organizational Culture, Communications and Conflict, Vo lume 11, No. 2,pp. 53-65. Chen, J. V and Park, Y. 2005) â€Å"The role of control and other factors in the electronic surveillance workplace†, Journal of Information, Communication and Ethics in Society, Vol. 3 Iss: 2, pp. 79 – 90. Ciocchetti, C. A. (2010). The Eavesdropping Employer: A Twenty-First Century Framework for Employee Monitoring. [Online]. Retrieved on 19 March 2012 from: http://www. futureofprivacy. org/wpcontent/uploads/2010/07/The_Eavesdropping_Employer_%20A_Twenty-First_Century_Framework. pdf Cox, S; Goette, T. and Young, D. (2005). Workplace Surveillance and Employee Privacy: Implementing an Effective Computer Use Policy, Volume 5 Issue 2. Dubbeld, L. 2004) â€Å"Limits on surveillance: Frictions, fragilities and failures in the operation of camera surveillance†, Journal of Information, Communication and Ethics in Society, Vol. 2 Iss: 1, pp. 9 – 19. Guha, M. (2008). â€Å"The Visible Employee: Using Workplace Monitoring and Surveillance to Protect Information Assets without Compromising Employee Privacy or Trust†, Library Review, Vol. 57 Iss: 9, pp. 746 – 747 Hechanova, R. M. and Alampay, E. A. (2010). Monitoring Employee Use of the Internet in Philippine Organizations’’, The Electronic Journal on Information Systems in Developing Countries, Volume 40 Issue: 5, pp. -20. Kierkegaard, S. (2005). Privacy in Electronic Communication. Watch your e-mail: your boss is snooping. Computer Law & Security Report,†Vol. 21 Iss: 3, pp. 226-236. Lee, S. and Kleiner, B. H. (2003). â€Å"Electronic surveillance in the workplace†, Management Research News, Vol. 26 Iss: 2/3/4, pp. 72 – 81. Mei-ShaChieh, C. and Kleiner, B. H. (2003),†How organisations manage the issue of employee privacytoday†, Management Research News, Vol. 26 Iss: 2 pp. 82 – 88. Petrovic-Lazarevic, S. and Sohal, A. S. (2004). â€Å"Nature of e-business ethical dilemmas†, Information Management & Computer Security, Vol. 2 Iss: 2, pp. 167 – 177. Rustad, M. L. and Paulsson, S. R. (2005). Monitoring Employee e-mail and Internet Usage: Avoiding the Omniscient. Electronic Sweatshop: Insights from Europe. U. Pa. Journal of LaborAnd Employment Law, Vol. 7:4. Saunders, M. , Lewis, P, and Thornhill A. (2006) Research Methods for Business students. 4th edition . UK: Prentice Hall. Strategic Direction. (2009) â€Å"Social networking and the workplace: Making the most of web 2. 0 technologies†,Vol. 25 Iss: 8, pp. 20 – 23. The Gazette (2008). ‘Stealing’ time at work on Net.One of the new trends to watch in labor law is how companies and labor tribunals handle cyberslacking- a term coined to describe people who spend an excess of time on the Internet at work. [Online]. Retrieved on 31 March 2012 from: http://www. canada. com/montrealgazette/news/business/story. html? id=32125d78-a479-497a-ae19-4f461ea18060 The Register. (2000). Xerox fires 40 in porn si te clampdown. Document Company staffs get caught shuffling more than just paper. Trim, P. R. J. (2005). â€Å"Managing computer security issues: preventing and limiting future threats and disasters†, Disaster Prevention and Management, Vol. 4 Iss: 4, pp. 493 – 505 Vorvoreanu,M. and Botan, C. H. (2001). Examining Electronic Surveillance In the Workplace: A Review of Theoretical Perspectives and Research Findings. [Online]. Retrieved on 16 March 2012 from: http://www. cerias. purdue. edu/assets/pdf/bibtex_archive/2001-32. pdf Warren, A. (2002) â€Å"Right to privacy? The protection of personal data in UK public organisations†, New Library World, Vol. 103 Iss: 11/12, pp. 446 – 456. Warren, M. J. (2002). â€Å"Security practice: survey evidence from three countries†, Logistics Information Management, Vol. 15 Iss: 5/6, pp. 347 – 35. Watson, G. (2002). E-mail surveillance in the UK workplace-a management consulting case study†, Aslib Proceed ings, Vol. 54 Iss: 1 pp. 23 – 40. Welebir, B. and Kleiner,B. H. (2005),†How to write a proper Internet usage policy†, Journal of Management ResearchNews, Vol. 28 Iss: 2 pp. 80 – 87. Whalen, T. and Gates, C. (2010),†Watching the watchers: â€Å"voluntary monitoring† of infosec employees†, Journal of Information Management & Computer Security, Vol. 18 Iss: 1 pp. 14 – 25. Moghe, V. (2003) â€Å"Privacy management – a new era in the Australian business environment†, Journal of Information Management & Computer Security, Vol. 1 Iss: 2, pp. 60 – 66 Ying-Tzu Lu, Brian H. Kleiner, (2004),†Drug testing in the workplace†, Journal of Management Research News, Vol. 27 Iss: 4 pp. 46 – 53 Jardine-Tweedie, L. and Phillip C. Wright, (1998) â€Å"Workplace drug testing: avoiding the testing addiction†, Journal of Managerial Psychology, Vol. 13 Iss: 8, pp. 534 – 543 Chan, M; Woon, I. and Kanakanh alli, A. (2005). â€Å"Perceptions of Information Security in the workplace : Linking Information Security climate to Compliant Behavior†, Journal of Information Privacy and Security, Volume 1 Issue: 3, pp. 8-41 Chieh, C. M. and Kleiner, B. H. (2003), â€Å"How organisations manage the issue of employee privacy today†, Journal of Management Research News, Vol. 26 Iss: 2 pp. 82 – 88 Bibliography Gritzalis, S. (2004). â€Å"Enhancing Web privacy and anonymity in the digital era†, Journal of Information Management & Computer Security, Vol. 12 Iss: 3, pp. 255 – 287. Griffiths, M. (2010),†Internet abuse and internet addiction in the workplace†, Journal of Workplace Learning, Vol. 22 Iss: 7 pp. 463 – 472 Morgan, C. (1999).Employer Monitoring Of the Employee Electronic Mail And Internet Use. McGill Law Journal, Vol. 44 pp. 850-902. Jardine-Tweedie, L. and Phillip C. Wright, (1998) â€Å"Workplace drug testing: avoiding the testing addi ction†, Journal of Managerial Psychology, Vol. 13 Iss: 8, pp. 534 – 543 Appendices Appendix 1: Evaluation of Sources In order to do my literature review I made use of secondary data which consisted of journals, books and web publications (which included newspapers). From these sources I could get dependable information because they are reliable sources.I did not manage to get a lot of recent journals for the current year and for the previous year but I did manage to get publications which were within the ten years. These sources really helped me understand more facts about my research topic. Most of the journals that I found were useful to explain my topic and write more facts because they had information that I wanted to use. Most of the journals that I found discussed reasons why organizations were implementing security and privacy in their organizations and the proper procedures that were supposed to be taken for such policies.However it was not easy to get journals that rebuttal those ideas and supported that somehow it affected employees. Secondly, I was able to find journals that explained security and privacy from companies in different countries. The issue of security and privacy in the workplace was more crucial beginning 1996 which shows that it’s an issue that that was brought about technology advancements. I found most of my journals on emerald insight and to top it up I found more from scholar web publications. I took my time to paraphrase all the necessary information from the journals that I found to support all my assumptions.I used twenty- three journals to support my ideas, except for one journal all of them the author name was given, dates, journal article headings and all the information needed to do the referencing. The impact of implementing security and privacy and its effect on workplace performance Appendix 2: Mind Map Week 1 Received topics to research on Week 2 Search for relevant journals mainly from Emerald Insi ght. com Week 2 Research Objectives Research Questions Hypothesis Week 2 Chose the research topic Week 3 Theoretical Framework Introduction & Search for more JournalsWeek 4 Non-offensive material from emails and the Internet High performance from company networks &systems Week 4 Protection of company confidential information Prevention of trade secrets from leaking out Week 4 Positive effects of security and privacy mainly on productivity, employee &customer satisfaction Week 5 Security & Privacy actions that companies are using Week 6 Facts raised by opponents of Security and privacy e. g. electronic surveillance Week 7 Owning the right tools, technologies and methods Week 9 Research Design and Methodology Possible Results

Physical health Essay

1. Discuss the meanings Steve now places on health and physical activity. Steve doesn’t put much meaning on his health, either mentally, physically, emotionally or socially. He hasn’t got his family to encourage him to get out and participate in sport, so he let himself go and does not get motivated. From his point of view his health is good and is living the â€Å"good life† because he hasn’t got support to get his life back to what he was. The â€Å"good life† from his view is to go out every weekend or night and party out late. He drinks alcohol and smokes so he is ruining his health every day, but he doesn’t see it is a problem. He might not have got taught the right health ways and think he can do whatever he want because he is young and free. This will affect him later in life but he doesn’t seem to care as he is living how he has wanted to, his family were the ones encouraging him to do this, and without them around he doesnâ₠¬â„¢t feel the need to do it. 2. Demonstrate how Steve’s lifestyle choices could be affecting his physical health. List any possible future problems. Steve’s lifestyle choices are affecting all areas of his health but one in particular that could affect his life span and that is his physical health. He started smoking and drinking. His dating life could also be a problem. His job can cause problems to his health. They are all decreasing his physical health. Every time he smokes he is increasing his chance of getting lung cancer. His drinking is going to affect him heavily later as he will end up with all sorts of problems, example- he could once turn up to work drunk and do everything wrong, resulting in him having no job. His dating life could result in somehow contracting a sexually transmitted infection. His job is affecting his health, as his job doesn’t require much; he just sits down all day, he could end up with bad pains all through his body. They all cause future problems to Steve an d by doing all these things he is decreasing his life expectancy, giving him a shorter life than expected. 3. List the changes in his social circumstances that have influenced the changes in Steve’s health and physical activity levels. Steve social circumstances have changed affecting the way he lives now, causing him to change. He has changed as he has moved out of home, leaving his family out of his life without them pushing him to do his best he found new friends who do what he is doing. His job has changed his social circumstances as he can have a night out and do what he needs to, his work friends should be encouraging him that he needs to take more pride in his job. When he finished school he might have lost all of his friends that were impacting him in a good way with the training and playing of different sports. His social circumstances have changed his life because he left school and not having family made him think he could live however he wants and not care. 4. Describe the possible outcomes for Steve’s emotional health is he continues with his current lifestyle. Emotional health refers to the ability to express emotions when they are appropriate and control them when they are not. If Steve continues with his behaviour he may not be able to control his emotions, his self-esteem will be very low. He won’t be able to see him as he is, he will see his self-image as worse than it actually it because of his low emotional health and low self-esteem. His late night partying will put down his emotional health is he keeps going with his routine, he will continue to think girls will fall for him but sometimes they will not, possibly causing his emotional health to deteriorate. His health on the health continuum will be very low, as he isn’t being able to control all of his health especially the physical and emotional health. If he picks up more exercise and does committee to his job he will have better emotional health stabili ty, meaning he will be able to control his emotions and express them accordingly to the situation. 5. Identify the 5 action areas of the Ottawa Charter for Health Promotion and describe what each area means in your own words. Developing personal skills: is about improving the individuals skills, developing a better understand for the individual to help them better their health. It helps the individual find ways to help better their health, giving them more confidence about their health. Creating supportive environments: is about the environment and making it better. It’s about creating a better environment for a person to be able to do what they want. It’s got both physical and social aspects, like a park for exercising or close friends supporting you in a big sporting event. Strengthening community action: is about getting the community involved to better the health of those within the community. The ideas from the community are called ‘bottom-up’ meaning the community comes up with the ideas and tries to get help to impose them in the areas, and a ‘top-down’ is when the ideas are coming from the government on what they think will better the health of those in that community. Reorientating health services: is about trying to invest more money into prevention rather than a cure. They believe if they can put more money into prevention then they will save more money. It doesn’t dismiss the importance on health care, as you can still get diseases genetically, but this is about trying to prevent those who get diseases that they can prevent by choosing better lifestyles. Building healthy public policy: is about the rules, laws and legislations. It is about the government and organisations that work towards better health, emplacing rules and laws, example- restricted smoking location within public places, or in schools where they have the ‘no hat, no play’ policy. 6. Recommend ways Steve can improve his health by following at least 2 of the 5 action areas of the Ottawa Charter for Health Promotion. Give specific examples. Steve can improve his health in any of the five action areas, but the two that he should increase in are developing personal skills and creating supportive environments. Those two areas will help build up his health again. Developing personal skills is all about the individual and what they can do better for their health. Creating supportive environments is all about physical and social sides. It is increasing the family/friends bond for them to support you. Steve can develop his personal skills by going back to do some vigorous exercise. He needs to go and get help, and see if sleeping with different women can cause him to have a sexually transmitted infection. With him developing his personal skills, he can change his life around, making it better for him to live. Steve can create a supportive environment with his friends and family by getting them to help him change out of his bad habits. With his family by his side it can help him to make the right decisions. The physical side of a supportive environment can be getting his friends or family to go out and exercise with him. The two action areas developing personal skills and creating supportive environments can change his life around for the better, bettering his life expectancy, he then will put a better look on his health instead of wanting to always live the â€Å"good life,† he can go out sometimes but always going out is not good for his health. If his family and friends help him to go and see a doctor they can help him change his life around.